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SABarranquilla
Service Sales Backoffice Support Agent – Bilingual Spanish & English
Job Code: HGS/28
Job Description
You will meticulously review and consolidate all client information into a unified system. Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution. Resolve financial and operational issues and concerns. Resolve client and customer concerns. Assist with Marketing efforts, promotional materials and fulfilment requests.
Use multiple computer systems to research products, services, common problems, and solutions offered.
Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time.
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
Paid Training
Refer-A-Friend bonuses
Time off – paid vacation.
Transportation – Limited Evening Free Transportation.
Career advancement in a fast-growing organization
People focused environment where you’ll make lifetime connections and friendships.
What we are looking for:
So what really makes a great Agent? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities. Remaining abreast of evolving client information trends and adopting best practices. Guaranteeing the accuracy of all records. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!
Requirements:
You’re at least 18 years of age.
Fluent English and Spanish language
Education Requirement bachelor’s degree in agriculture, Business, Marketing or related field and/or equivalent experience
You can work between the hours of [8 AM and 6 PM CST] but have flexibility as business needs may change.
You have at least 2 years of Sales/Customer Service experience, business administration or marketing support, and you understand the value of coaching / feedback.
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
Multitasking and ability to prioritize workload.
You have excellent English and Spanish communication skills, both oral and written
Proven analytical skills
Experience working with AG equipment such as planters, combines, air seeders or sprayers.
Original equipment monitors (OEM) such as John Deere, Case IG and AG Leader considered an asset.
HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Colombia regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
You will be required to pass preemployment tests and an interview. Our initial screening does include Artificial Intelligence assessments.
