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Job Description
Your Impact: As a Customer Sales Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.
So, what does a day in life of a Customer Sales Representative look like?
Communicate with customers through inbound calls. You’ll sell, upsell and cross-sell, identify the unique needs of each customer. Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone and more.
Identify customer needs through active listening to answer questions, and make product recommendations based on the customers need.
No customer prospecting. No outbound calling. We do that for you! Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment. Your goal is to close the sale in just one call by using a consultative and customer-focused approach. The goal is to convert (close a sale) on 30-40% of your calls.
Use multiple computer systems to research products, services, common problems and solutions offered
Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
Creating a “WOW†factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
Competitive wages and overtime opportunities
Paid Training
Multiple ways to maximize your income. Sales Professionals earn uncapped commission.
Sales Professionals can also earn additional incentives (TVs, trips, cash bonuses, etc.) for excellent sales performance or quality achievements.
Insurance – Medical, Dental, Vision disability and Life Insurance
Refer-A-Friend bonuses
Time off – paid vacation
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships.
What we are looking for:
So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!
Requirements:
You’re at least 18 years of age
CXC/CAPE, at least 3 subjects including English A and Mathematics
You must be able to work In Portmore and/or Kingston
You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change
You have at least 6 months of Sales/Customer Service experience, 6 months BPO/Call Center experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re results oriented and comfortable providing customers with recommendations and solutions
You have excellent English communication skills, both oral and written
Must be able to pass a pre-employment drug screen and background check.
HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Jamaica regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
You will be required to pass preemployment tests and an interview. Our initial screening does include Artificial Intelligence assessments.
