"HGS gave me the chance to volunteer in training and mentoring new teammates"

"Hi, I'm Marino Basconcillo. I was previously an outbound CSR. I have recently been promoted to the position of Team Lead after working for two years as a customer service representative. I must say that I have learned and understood the customer mindset. I even volunteer for training and mentoring new teammates. I believe these are a few reasons why I got promoted to a team leader role understanding teammates and their individuality helps me get the role. I'm a very passionate and hard-working person, and I continue to carry these attitudes. I think, for me, this is what really matters the most."