"Since I started working for HGS, I could develop confidence with the guidance of my supervisor"

"Hi my name is Ronwaldo Reyes. I was a Real-Time Analyst and have recently been promoted to Workforce Administrator. Since starting to work for HGS, I have been able to develop my self-confidence with the guidance of my supervisor. I am very glad that I was able to join this organization, and I'm sure that I'll continue to grow while working with it. Yes, I've been a part of the VPO industry since 2006, and at first, I thought I already knew everything about the business. However, from day one of working here at HGS, I found out that there's still a lot to learn. With the help of my supervisor, the leaders within the organization, and my colleagues, I have been able to further develop my skills. The huddle sessions and coaching sessions that we have every week have helped me improve more in the things that I do."