Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you fluent in French and English and looking for a role where you can use your language skills to make a real impact? You will be the trusted first point of contact for French and English-speaking customers across Canada, assisting them with last-mile delivery inquiries. You will handle inbound calls, emails, and live chat messages, ensuring that customers receive timely and accurate updates on their deliveries by listening carefully to customers, understanding their concerns, and providing clear and professional responses. You will play a key role in identifying recurring service issues, flagging trends, and suggesting process improvements to enhance efficiency and service quality.