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Job Description
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Data and insights drive performance—so does your expertise. As a Quality Insights and Analytics Specialist, you will be responsible for analysing performance data, identifying trends, and providing actionable insights that enhance service quality and operational efficiency. In this role, you will collect and interpret data, generate reports and dashboards, and collaborate with internal teams to implement process improvements. By working closely with stakeholders, you will develop data-backed strategies to drive continuous improvement, ensuring that service quality meets or exceeds client and business expectations.
Please note: You must be based in Cape Town, South Africa, for this on site opportunity. Shifts will be between 13:00 and 10:00, Monday-Sunday.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of world leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
- Competitive Salary
- Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
- Medical and/or Retirement Allowance (Company Contribution)
- Life and Funeral Cover (Company Contribution)
- Career advancement in a fast-growing organization
- People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
- Do you have a strong analytical mindset and the ability to translate complex data into clear, actionable insights?
- Are you confident in working with stakeholders to drive process improvements and enhance service quality?
- Do you thrive in a role where data is used to optimise performance and influence decision-making?
- Can you balance efficiency, accuracy, and service levels in a fast-paced BPO environment?
Requirements:
- Bachelor’s degree in Data Analytics, Statistics, Business Administration, or a related field (or equivalent experience).
- Proficiency in data analysis in Excel with the ability to interpret complex data sets.
- Experience with Power BI for presenting insights effectively.
- Demonstrated experience in data analysis, quality assurance, or process improvement, preferably in a BPO environment.
- Strong analytical and problem-solving skills, with the ability to identify trends and drive continuous improvement.
- Excellent communication and presentation skills, with the ability to convey data-driven recommendations to both technical and non-technical stakeholders.
- Attention to detail and the ability to work independently, ensuring accuracy in reporting and analysis.
#LI-BS1 #LI-Onsite
As an equal opportunity employer, HGS is dedicated to inclusivity. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
