About HGS: Digital CX leader that champions every moment

Championing Customer Success Through Our People

A digital-first, people-centric organization transforming customer experiences (CX)

At HGS, we combine the latest in automation, analytics, and artificial intelligence with top-notch talent and deep domain expertise to deliver exceptional business results in the realms of digital customer experience, back-office processing, contact centres, and HRO solutions.

Shaping the future of our client's businesses by striking the perfect balance of people and technology

As technology and customer expectations evolve rapidly, HGS is at the forefront of shaping the future of digital CX. Whether you are a seasoned professional looking to surge ahead or someone just starting a CX career, at HGS, you can look forward to a dynamic and rewarding journey, with the opportunity

Get ready to champion every moment!

The culture at HGS offers a continuous learning opportunity that is conducive to the growth of everyone. We value people who can infuse abiding passion and fresh perspectives into the equation. We are committed to supporting our people with policies that encourage work-life balance. and enable personal triumph. With us, you get a workplace that enables personal triumph and being part of something phenomenal every day. Get ready to champion every moment!

Mission | Vision | Values

We innovate and optimize to empower our clients for sustained success in the moment economy and beyond.

Our Mission

Innovate, optimize, and grow our clients’ businesses with the perfect balance of technology and people.

Our Vision

Be the world’s leading expert in transforming customer experiences for the most admired brands.

At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.

Our Values

Our shared values guide every individual, intent, and interaction and encourage everyone at HGS to deliver their best work every day.

Our word is our bond.

We deliver on our promises every time.

We raise the bar higher and higher.

Continuous innovation is in our DNA.

Your success is our success.

We align everyone and everything needed to achieve our shared goals together.

We work to give.

We care for our planet and our people, clients, and partners.

Together, we progress.

We embrace differences and foster an environment of mutual trust respect, and equality

Our Values are underpinned by our HGS SA Behaviours

Influencing

Understanding others and mastering persuasion with accountability and dedication.

Managing Change and Transformation

Embracing, adapting, and driving change while staying accountable and committed.

Partnerships & Relationships

Building loyalty, trust and growth that leads to outstanding service.

Business Appreciation

Driving fresh ideas, challenging the norms, with a commitment to delivering impactful results

Teamwork and Collaboration

Building trust and working with others to achieve success.

Leading Teams

Inspiring and supporting people to be their best, creating a culture of trust, appreciation, and results-driven success.

Driving & Delivering Excellence

Having challenging goals in place enhances performance and drives the desired outcome.

This is what it means to be part of HGS - a place where behaviours and values aren't just words, but the essence of our collective identity as a company. This is not just who we are; it's the outstanding HGS experience we share with our communities, clients, and partners every day.

Embracing HGS SA 7 Core Behaviours

Awards and Recognitions

Accolades come your way when you are dedicated to championing a winning workplace culture that values people and their contributions.

AccelHERate and DivHERsity Awards 2025

CII DX Award 2024

EFI-CII National Award for DEI 2024

Indian CSR Awards 2024

OnCon Icon Award 2024

HR Asia Awards 2024

17th Customer Fest Leadership Awards 2024

AI Breakthrough Award 2024

Stevie® Sales and Customer Awards 2024

Stevie® Sales and Customer Awards 2024

AccelHERate and DivHERsity Awards 2024

2024 Winner in the Global Outsourcing 100

TRAINING APEX AWARDS Winner Six Years Running 2024

INDIAN CSR AWARDS Best Diabetes Awareness Initiative Of the Year 2023

CONFEDERATION OF INDIAN INDUSTRY 2023 Operational Excellence Using Digital Transformation

NICE INTERACTIONS CONFERENCE 2023 Trailblazer of the Year - HGS UK won the prestigious award for “impressive innovation and people-focused initiatives”

HR ASIA DEI Best Companies to Work for in Asia 2023 - HGS Philippines won for its unwavering commitment to Diversity, Equity, and Inclusion

AMERICAN BUSINESS AWARDS Gold Stevie Award 2023

INTERNATIONAL BUSINESS AWARDS Bronze Stevie Award 2023

ASIA-PACIFIC STEVIE AWARDS Bronze Stevie Award 2023

WOMEN IN BUSINESS AWARDS Bronze Stevie Award 2023

BIG AWARDS FOR BUSINESS Product of the Year 2023 - HGS Agent X was named a Product of the Year

INT’L ASSN. OF OUTSOURCING PROS 2023 Winner in the Global Outsourcing 100

TRANSFORMANCE FORUMS TECH TALENT Best Tech Talent Employer of the Year 2023

TRAINING APEX AWARDS Winner Five Years Running 2023

ISG PROVIDER LENS Leader in Contact Center Customer Experience Services 2022

INDIAN CSR AWARDS Best Skill Development Program of 2022

INDIAN CSR AWARDS Best CSR Professional of the Year 2022

GLOBAL WORKFORCE MANAGEMENT FORUM Key Differentiator WFM Award 2022

INDIA WORKPLACE EQUALITY INDEX Bronze Employer 2022

TMC COMMUNICATION SOLUTIONS Product of the Year 2022

INT’L ASSN. OF OUTSOURCING PROS Excellence in Strategic Partnerships 2022

AI BREAKTHROUGH AWARDS Best Robotic Process Innovation in 2022

BUSINESS INTELLIGENCE GROUP Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP Transformation of the Year 2022

BUSINESS INTELLIGENCE GROUP 2022 Technology of the Year

Key Differentiator International WFM Award 2022

Innovative HR Practices - ET Now HR Talent Management Leadership Awards 2019

Innovative HR Practices - ET Now HR Talent Management Leadership Awards 2019

Best HR Practices - Institute of Human Resources Development (IHRD), 2019

Best Employer of the Year - ICT Awards 2018

Wellness Company of the Year Asia CEO Award, 2018

Excellence in Company Culture Award - Frost & Sullivan 2018

ONCON ICON TOP 100 AWARD Top Talent Acquisition Professional

AccelHERate and DivHERsity Awards 2025

CII DX Award 2024

EFI-CII National Award for DEI 2024

Indian CSR Awards 2024

OnCon Icon Award 2024

HR Asia Awards 2024

17th Customer Fest Leadership Awards 2024

AI Breakthrough Award 2024

Stevie® Sales and Customer Awards 2024

Stevie® Sales and Customer Awards 2024

AccelHERate and DivHERsity Awards 2024

2024 Winner in the Global Outsourcing 100

TRAINING APEX AWARDS Winner Six Years Running 2024

INDIAN CSR AWARDS Best Diabetes Awareness Initiative Of the Year 2023

CONFEDERATION OF INDIAN INDUSTRY 2023 Operational Excellence Using Digital Transformation

NICE INTERACTIONS CONFERENCE 2023 Trailblazer of the Year - HGS UK won the prestigious award for “impressive innovation and people-focused initiatives”