South Africa

South Africa-Customer Service Agent

Job Code: HGS/11105

Job Description

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Join our team in Woodstock where you will handle inbound customer queries via calls and emails. You will be responsible for providing clear solutions, troubleshooting issues, and recommending products or services that add value. Every interaction is an opportunity to solve problems, enhance customer experiences, and drive business success. This role is all about owning the customer journey—from first contact to resolution. With ongoing training, coaching, and career progression opportunities, you will have the tools to grow, succeed, and make an impact.
Please note: You must be based in Cape Town, South Africa, for this on site opportunity. 
Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future! 
Plus, working with HGS comes with benefits like:
  • Competitive salary 
  • Annual leave entitlement: 15 days per annum and, 17 days after 2 years
  • Comprehensive funeral cover. 
  • Medical insurance to keep you healthy and protected. 
  • Fully funded transportation to your home after shift.
  • Flexible Schedule Options: We run 24 hours a day, 7 days a week
  • Career advancement in a fast-growing organization 
  • People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
  • Clear, confident communicators who can quickly understand customer needs and provide effective solutions.
  • Individuals who thrive in a fast-paced, high-performance environment and are comfortable troubleshooting, problem-solving, and upselling where relevant.
  • People with a customer-first mindset who take ownership of interactions and strive for first-time resolution.
  • Tech-savvy professionals who are comfortable navigating multiple systems while engaging with customers.
If you have the drive to deliver outstanding service and want to be part of a high-energy, supportive team, this is the role for you.
Requirements:
  • Demonstrated (at least 1 year) of contact centre or customer-facing experience.
  • Exceptional communication and active listening skills.
  • Capable of handling challenging interactions with patience and composure in a fast paced 24/7 environment. 
  • Comfortable with technology and navigating multiple systems.
  • Adaptable, results-driven, and adept at taking ownership to ensure first class customer service to all clients. 
  • Must be located in Cape Town, as this is an on-site role.
#LI-BS1 #LI-Onsite
As an equal opportunity employer, HGS is dedicated to inclusivity. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.