South Africa

Team Manager

Job Code: HGS/11133

Job Description

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you a leader who inspires, motivates, and drives success? At Hinduja Global Solutions (HGS), we are seeking a passionate and experienced Team Manager to lead a high-performing team of Customer Service Advisors at our Woodstock, Cape Town contact centre. In this on-site role, you will ensure exceptional service delivery and team performance while fostering a positive and collaborative work environment. As a Team Manager, your day-to-day will include coaching and developing team members, monitoring performance, resolving escalated issues, and identifying opportunities for improvement. Working closely with other team managers and stakeholders, you will contribute to service excellence by ensuring quality standards are consistently met. This role is critical to delivering outstanding customer experiences and maintaining the success of our operations.
Please note, candidates will need to be in Cape Town, as this is an on site role. 
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future! 
Plus, working with HGS comes with benefits like:
  • Competitive Salary
  • Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years 
  • Medical and or Retirement Allowance (Company Contribution)
  • Life and Funeral Cover (Company Contribution)
What we are looking for:
We are seeking a dynamic leader with a proven track record of managing customer service teams in a fast-paced, results-driven environment. Your ability to inspire and support your team while achieving performance targets is key to this role. Strong communication, coaching, and problem-solving skills will ensure that your team delivers exceptional service at every touchpoint.
This role operates during shifts from 1 PM to 10 AM, making it ideal for those who thrive in a night-owl schedule. The ideal candidate is adaptable, proactive, and comfortable managing multiple priorities while maintaining a calm, solutions-focused approach. You will be skilled at using data to assess performance, identify trends, and implement strategies that drive continuous improvement. If you are based in Cape Town and ready to take on this exciting challenge, we want to hear from you!
Requirements:
  • Demonstrated experience in a team management role within a contact center environment.
  • Strong leadership and motivational skills with proven coaching and performance management experience.
  • Excellent problem-solving and decision-making abilities.
  • Strong communication and interpersonal skills with the ability to build relationships with clients and stakeholders.
  • Proficiency in IT skills, for CRM systems and MS Office. 
#LI-BS1 #LI-Onsite
As an equal opportunity employer, HGS is dedicated to inclusivity. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.