South Africa

French Speaking Team Manager

Job Code: HGS/11158

Job Description

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you fluent in French and English and looking for a leadership role where you can support, develop, and manage a high-performing team? As a French-Speaking Team Manager, you will be responsible for overseeing Customer Service Advisors (CSAs) who assist customers with delivery-related inquiries, including tracking shipments, resolving delays, and managing escalations. In this role, you will coach and develop your team, monitor performance, and manage service escalations to ensure customers receive accurate and timely updates. You will work closely with internal teams and logistics providers to resolve service issues and improve operational efficiency. Your ability to lead in a fast-paced, customer-focused environment will be key to ensuring team success and service excellence.
Please note: You must be based in Cape Town, South Africa, for this on site opportunity for fluent French/English speakers only. Shifts will be between 15:00 and 06:00, Monday-Sunday.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of world leading brands, HGS is the perfect place to build your future! 
Plus, working with HGS comes with benefits like:
  • Competitive Salary
  • Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years 
  • Medical and/or Retirement Allowance (Company Contribution)
  • Life and Funeral Cover (Company Contribution)
  • Career advancement in a fast-growing organization 
  • People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
  • Are you an experienced leader with a passion for coaching and developing teams?
  • Can you manage escalations effectively while ensuring service quality?
  • Do you thrive in a fast-paced contact centre environment where problem-solving and adaptability are key?
  • Are you fluent in both French and English and confident in handling bilingual communications?
If you are results-driven, proactive, and committed to ensuring high standards of customer service, this role is for you.
Requirements:
  • Fluent verbal and written communication skills in both French and English
  • Proven Team Management experience in a contact center or BPO environment 
  • Strong communication skills, with the ability to listen actively. motivate and remain calm under pressure
  • Experience managing escalations and working with stakeholders to resolve service issues
  • Comfortable working with workforce management tools, including real-time queue monitoring and shift planning
#LI-BS1 #LI-Onsite
As an equal opportunity employer, HGS is dedicated to inclusivity. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.